Shipping & Exchanges
At JCK Esprit Designs, we handcraft your order especially for you.
Orders are crafted and shipped within 5-7 business days (Monday - Friday) of receiving the order.
*Orders placed with Overnight shipping are produced and shipped within 1-2 business days.
*** Special occasion gift? Please let me know in the notes or comments of your order.
We ship from Florida, and time in transit will depend on what type of shipping you choose, as well as your location.
Customers can elect to upgrade their shipping to UPS, expedited overnight or 2-Day service at an additional cost. UPS deliveries cannot be shipped to PO Boxes. Signature required upon delivery can be requested, to ensure the security of your purchase.
|
Shipping Method |
Production Time* |
Shipping Time |
Cost |
|
FREE USPS Shipping |
5 - 7 business days |
3 - 4 days** |
FREE |
|
USPS Priority |
5 - 7 business days |
2 - 3 days |
$6.95 |
|
FedEx 2nd Day Air |
1 - 2 business days |
2 days |
$15 |
|
FedEx Next Day Air |
1 - 2 business days |
1 day |
$25 |
|
|
|
|
|
|
Canada Priority |
5 - 7 business days |
6 - 10 business days |
$14.95 |
|
International Priority |
5 - 7 business days |
varies by country |
$14.95 |
|
International USPS Express Mail |
5 - 7 business days |
varies by country |
$65 |
|
*May vary during holiday periods |
|
**not guaranteed |
|
*Ready to ship items ship in advance and separately from other items in your order.
Questions and concerns about expedited delivery times should be please Contact Us . Tracking info will be sent to your email.
International Orders
All international orders are shipped via USPS. International orders may be subject to fees, taxes and customs duties. JCK Esprit Designs will not be responsible for payment of these charges.
- Customers are responsible for refused shipment fees.
- All international orders are a FINAL SALE
What do I do if the tracking number shows it was delivered - and I don't have it?
If the USPS tracking number shows it was delivered to your address, then there is very little we can do at that point.Their scan 'proves' that they delivered it to your address.
Here are several suggestions that we have found to be very helpful in locating missing packages: - Is it possible someone else in your household forgot to tell you it arrived? 9 times out of 10 this is the case..
For example, sometimes he/she will place a package somewhere other than in your mailbox if it won’t fit. Or they may have accidentally delivered it to a neighbor.
- We recommend leaving a note in your mailbox with the tracking number .
- Have you checked to see if a neighbor received your package by mistake?
- You may open an investigation by calling 1-800-ASK-USPS (1-800-275-8777). Your inquiry will then be routed to your local post office where they will research the delivery of your package.
- If the scan shows it was delivered to your address, it means we met our responsibility to you. In that case we are not able to provide refunds (or we will go out of business!).
Returns & Exchanges
JCK Esprit Designs wants you to be happy with your purchase. Each piece is handmade to order in Florida especially for you. We don't just take it out of "stock" like an imported piece, and therefore are unable to offer refunds.
If you need to exchange, we have a minimal exchange fee of $6 to cover the cost of shipping your new piece(s) back to you.
Time is of the essence, and we will only accept exchanges within 10 days of the date your item was delivered. There are no refunds on earrings or custom made jewelry.
Note:
Please be fair to us and remember that we are only able to accept a return that is unworn, unused, in the original condition. We cannot accept an exchange if it doesn’t meet these basic requirement.
Before sending your return to us, please:
Contact please Contact Us for an exchange. In your email, please include your order number or receipt copy. We’re glad to assist you.
EXCHANGE PROCESSING TIME
***It takes approximately 3 business days to process your return once it has been received, you will receive an email from us the day it ships.
As soon as we receive your return I will craft your replacement jewelry